FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Anima tickets?If you did not receive the email needed to print your Anima tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Anima receipt. They can resend the Anima tickets for you. If you are unable to find your musical & play ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your theater ticket experience is as easy and worry-free as possible.
2) What do I do if the Anima event that I had tickets for is postponed and rescheduled but I cannot go?If the Anima event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Anima tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Anima schedule to reflect the new date. TicketSupply.com is not responsible for postponed Anima events and can not issue any refunds for these. If there is no rescheduled date and the Anima event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if the Anima start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the Anima event. They would be happy to let you know of any changes to the Anima event.
4) Why are there sometimes fees charged for picking up Anima tickets?Last minute Anima orders may be subject to an additional fee because of the logistics of getting your Anima tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) How do I find parking information, security procedures, and the Anima gate opening times for the venue?The best way to get the most accurate and updated Anima event details is to contact venue directly. A musical & play representative will be able to direct you to find more information about parking and any relevant security details for the Anima event. The representative will also be able to provide you with the Anima gate/door opening times. In most cases, this Anima event information will also be available on the venues web site.