FAQ
1) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Anomaly"). Or, you can locate all performers at a particular concert venue and choose that way.
2) What are the service charges for Anomaly tickets?TicketSupply.com sells cheap Anomaly tickets featuring the lowest service charges online. The service charges vary per Anomaly event but are significantly less than our competitors. You can see the total ticket price for your Anomaly order on the checkout.
3) What do I do if my order for Anomaly tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Anomaly tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Anomaly order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Anomaly tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Anomaly tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.
4) I think I may have received the wrong Anomaly tickets. What do I do?It is rare that a buyer will receive the wrong Anomaly tickets, but accidents can happen. If you believe that you have received the incorrect Anomaly tickets, please contact the ticket broker that is listed on your Anomaly receipt and provide your order number. Please note that your name isn't always the name on the hard rock & metal tickets and that isn't a problem, those are your concert tickets. If the Anomaly tickets are in a better section, then the ticket broker might have decided to upgrade your Anomaly tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Anomaly tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on hard rock & metal tickets so you should not have any concerns.
5) How do I find parking information, security procedures, and the Anomaly gate opening times for the venue?The best way to get the most accurate and updated Anomaly event details is to contact venue directly. A hard rock & metal representative will be able to direct you to find more information about parking and any relevant security details for the Anomaly event. The representative will also be able to provide you with the Anomaly gate/door opening times. In most cases, this Anomaly event information will also be available on the venues web site.