FAQ
1) What do I do if the latin event that I have tickets for is cancelled and no replacement Arroyo Seco Weekend event is scheduled?We suggest calling your ticket broker that was listed on your Arroyo Seco Weekend order receipt. You may need to return the Arroyo Seco Weekend tickets to receive a full refund. If you have received your Arroyo Seco Weekend tickets electronically, you do not need to return them. The latin ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) Can my Arroyo Seco Weekend tickets be sent to an address other than my billing address?Arroyo Seco Weekend tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Arroyo Seco Weekend ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Arroyo Seco Weekend tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) I bought Arroyo Seco Weekend tickets but now I don't want to go. How do I cancel my order?Unfortunately, because latin tickets are a one-of-a-kind item our Arroyo Seco Weekend ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) There isn't time to ship my Arroyo Seco Weekend tickets; can I get my tickets at will call?Yes, you can either get your Arroyo Seco Weekend tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Arroyo Seco Weekend ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your latin tickets. Note: If you are picking your Arroyo Seco Weekend tickets up at will call, be sure to bring your ID to the box office window.
5) Do you offer discounted tickets for latin events?Yes, TicketSupply.com offers discounted pricing on tickets for latin events and every other concert event. You can search by latin or by the name of a specific performer (i.e. "Arroyo Seco Weekend") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.