FAQ
1) How do I find parking information, security procedures, and the Art of Jazz Series gate opening times for the venue?The best way to get the most accurate and updated Art of Jazz Series event details is to contact venue directly. A jazz & blues representative will be able to direct you to find more information about parking and any relevant security details for the Art of Jazz Series event. The representative will also be able to provide you with the Art of Jazz Series gate/door opening times. In most cases, this Art of Jazz Series event information will also be available on the venues web site.
2) What do I do if my order for Art of Jazz Series tickets has not been confirmed by the ticket broker?If the jazz & blues ticket broker has not confirmed your order for Art of Jazz Series tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Art of Jazz Series order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Art of Jazz Series tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Art of Jazz Series tickets, we will try to find those with a similar price and location. However, supply and demand for jazz & blues events dictate price and location so there are no guarantees.
3) Why isn't my name displayed on my Art of Jazz Series tickets?You are purchasing these Art of Jazz Series tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Art of Jazz Series event. Since the concert venue only scans the ticket barcodes, the name on the Art of Jazz Series ticket is irrelevant. It should not prevent you from seeing Art of Jazz Series and experiencing the full jazz & blues event.
4) I want to purchase jazz & blues tickets but I don't know if an event for Art of Jazz Series is planned in the near future. How do I find information about the Art of Jazz Series schedule?TicketSupply.com posts the Art of Jazz Series schedule if it has been made public. You can view the Art of Jazz Series schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Art of Jazz Series. Just select the tickets you want, make a purchase, and get ready to attend that jazz & blues event of a lifetime!
5) I think I may have received the wrong Art of Jazz Series tickets. What do I do?It is rare that a buyer will receive the wrong Art of Jazz Series tickets, but accidents can happen. If you believe that you have received the incorrect Art of Jazz Series tickets, please contact the ticket broker that is listed on your Art of Jazz Series receipt and provide your order number. Please note that your name isn't always the name on the jazz & blues tickets and that isn't a problem, those are your concert tickets. If the Art of Jazz Series tickets are in a better section, then the ticket broker might have decided to upgrade your Art of Jazz Series tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Art of Jazz Series tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on jazz & blues tickets so you should not have any concerns.