FAQ
1) I think I may have received the wrong Atlanta's Holiday Hootenanny tickets. What do I do?It is rare that a buyer will receive the wrong Atlanta's Holiday Hootenanny tickets, but accidents can happen. If you believe that you have received the incorrect Atlanta's Holiday Hootenanny tickets, please contact the ticket broker that is listed on your Atlanta's Holiday Hootenanny receipt and provide your order number. Please note that your name isn't always the name on the holiday tickets and that isn't a problem, those are your concert tickets. If the Atlanta's Holiday Hootenanny tickets are in a better section, then the ticket broker might have decided to upgrade your Atlanta's Holiday Hootenanny tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Atlanta's Holiday Hootenanny tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on holiday tickets so you should not have any concerns.
2) What do I do if my order for Atlanta's Holiday Hootenanny tickets has not been confirmed by the ticket broker?If the holiday ticket broker has not confirmed your order for Atlanta's Holiday Hootenanny tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Atlanta's Holiday Hootenanny order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Atlanta's Holiday Hootenanny tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Atlanta's Holiday Hootenanny tickets, we will try to find those with a similar price and location. However, supply and demand for holiday events dictate price and location so there are no guarantees.
3) What if the Atlanta's Holiday Hootenanny event is postponed?If the Atlanta's Holiday Hootenanny event is postponed, your Atlanta's Holiday Hootenanny tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Atlanta's Holiday Hootenanny tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Atlanta's Holiday Hootenanny tickets.
4) What do I do if the holiday event that I have tickets for is cancelled and no replacement Atlanta's Holiday Hootenanny event is scheduled?We suggest calling your ticket broker that was listed on your Atlanta's Holiday Hootenanny order receipt. You may need to return the Atlanta's Holiday Hootenanny tickets to receive a full refund. If you have received your Atlanta's Holiday Hootenanny tickets electronically, you do not need to return them. The holiday ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) What do I do if the Atlanta's Holiday Hootenanny event that I had tickets for is postponed and rescheduled but I cannot go?If the Atlanta's Holiday Hootenanny event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Atlanta's Holiday Hootenanny tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Atlanta's Holiday Hootenanny schedule to reflect the new date. TicketSupply.com is not responsible for postponed Atlanta's Holiday Hootenanny events and can not issue any refunds for these. If there is no rescheduled date and the Atlanta's Holiday Hootenanny event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.