FAQ
1) What do I do if the Baby Reindeer event that I had tickets for is postponed and rescheduled but I cannot go?If the Baby Reindeer event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Baby Reindeer tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Baby Reindeer schedule to reflect the new date. TicketSupply.com is not responsible for postponed Baby Reindeer events and can not issue any refunds for these. If there is no rescheduled date and the Baby Reindeer event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Baby Reindeer tickets has not been confirmed by the ticket broker?If the west end ticket broker has not confirmed your order for Baby Reindeer tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Baby Reindeer order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Baby Reindeer tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Baby Reindeer tickets, we will try to find those with a similar price and location. However, supply and demand for west end events dictate price and location so there are no guarantees.
3) There isn't time to ship my Baby Reindeer tickets; can I get my tickets at will call?Yes, you can either get your Baby Reindeer tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Baby Reindeer ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your west end tickets. Note: If you are picking your Baby Reindeer tickets up at will call, be sure to bring your ID to the box office window.
4) Do you offer discounted tickets for west end events?Yes, TicketSupply.com offers discounted pricing on tickets for west end events and every other theater event. You can search by west end or by the name of a specific performer (i.e. "Baby Reindeer") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.
5) I bought Baby Reindeer tickets but now I don't want to go. How do I cancel my order?Unfortunately, because west end tickets are a one-of-a-kind item our Baby Reindeer ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.