FAQ
1) What do I do if I received an error message when placing my Bass Springs ticket order?If you see an error message when you are placing your order for Bass Springs tickets, check to make sure that the details you provided on the Bass Springs order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the techno & electronic event that I have tickets for is cancelled and no replacement Bass Springs event is scheduled?We suggest calling your ticket broker that was listed on your Bass Springs order receipt. You may need to return the Bass Springs tickets to receive a full refund. If you have received your Bass Springs tickets electronically, you do not need to return them. The techno & electronic ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) I want to attend the Bass Springs event in several cities. Can I view the entire Bass Springs schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Bass Springs tour dates to simplify your shopping experience. Just search Bass Springs or browse the concert section for Bass Springs. There you will see the Bass Springs schedule listed and you'll find the dates that the Bass Springs event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Bass Springs or been to a concert or techno & electronic event then feel free to just ask one of our ticket specialists.
4) Is there a way for me to verify that my Bass Springs tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Bass Springs, or any other, tickets. However, TicketSupply.com verifies that all Bass Springs tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) Help!!! I lost my Bass Springs tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Bass Springs tickets. You can contact the ticket broker to see if he or she can have the venue resend the Bass Springs tickets. However, there are no guarantees so it is important that you keep the Bass Springs tickets safe once you receive them. You can find your Bass Springs ticket broker's information on your receipt that was emailed to you.