FAQ
1) What do I do if I received an error message when placing my Big Bang Boom! ticket order?If you see an error message when you are placing your order for Big Bang Boom! tickets, check to make sure that the details you provided on the Big Bang Boom! order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if I never received or I accidentally deleted the email needed to print my Big Bang Boom! tickets?If you did not receive the email needed to print your Big Bang Boom! tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Big Bang Boom! receipt. They can resend the Big Bang Boom! tickets for you. If you are unable to find your children & family ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
3) Why isn't my name displayed on my Big Bang Boom! tickets?You are purchasing these Big Bang Boom! tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Big Bang Boom! event. Since the concert venue only scans the ticket barcodes, the name on the Big Bang Boom! ticket is irrelevant. It should not prevent you from seeing Big Bang Boom! and experiencing the full children & family event.
4) Is there a guarantee for the delivery of your Big Bang Boom! tickets?You will be notified of the approximate ship date after you order. Typically Big Bang Boom! tickets are shipped within 1 business day but there may be cases where the children & family tickets are not shipped right away. We guarantee that your Big Bang Boom! tickets will arrive to you in time for the event. If it is not possible to get your Big Bang Boom! tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the children & family event.
5) I ordered my Big Bang Boom! tickets. When will they ship?Once you have ordered your Big Bang Boom! tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Big Bang Boom! tickets using the website link and/or contact your ticket broker for more information. We guarantee that your children & family tickets will arrive in time for the Big Bang Boom! event!