FAQ
1) I want to purchase pop & rock tickets but I don't know if an event for Big Ocean is planned in the near future. How do I find information about the Big Ocean schedule?TicketSupply.com posts the Big Ocean schedule if it has been made public. You can view the Big Ocean schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Big Ocean. Just select the tickets you want, make a purchase, and get ready to attend that pop & rock event of a lifetime!
2) What do I do if the Big Ocean event that I had tickets for is postponed and rescheduled but I cannot go?If the Big Ocean event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Big Ocean tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Big Ocean schedule to reflect the new date. TicketSupply.com is not responsible for postponed Big Ocean events and can not issue any refunds for these. If there is no rescheduled date and the Big Ocean event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for Big Ocean tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Big Ocean tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Big Ocean order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Big Ocean tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Big Ocean tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
4) Why do Big Ocean tickets within the same section have different prices?TicketSupply.com is an open ticket broker marketplace for Big Ocean. When you purchase tickets to Big Ocean you are purchasing from accredited ticket broker companies. The reason the tickets for Big Ocean vary in price in the same section is due to different ticket brokers listing the Big Ocean tickets. These brokers often list Big Ocean tickets competitively based on market standards and availability but their perception and expenses of obtaining the Big Ocean tickets are different per broker.
5) How do I make sure that the Big Ocean discount code is properly applied to my pop & rock order?All of our tickets are offered at discounted prices. However, if a Big Ocean discount code was provided, simply enter it in the proper area at checkout. Once you enter the Big Ocean discount code, scroll up and verify that the discount code was applied for your Big Ocean tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.