FAQ
1) What do I do if the Big Sis event that I had tickets for is postponed and rescheduled but I cannot go?If the Big Sis event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Big Sis tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Big Sis schedule to reflect the new date. TicketSupply.com is not responsible for postponed Big Sis events and can not issue any refunds for these. If there is no rescheduled date and the Big Sis event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Big Sis tickets has not been confirmed by the ticket broker?If the other concert ticket broker has not confirmed your order for Big Sis tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Big Sis order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Big Sis tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Big Sis tickets, we will try to find those with a similar price and location. However, supply and demand for other concert events dictate price and location so there are no guarantees.
3) Who determines the face value of my Big Sis ticket?The artist, venue, or promoter determines the face value of your Big Sis ticket. TicketSupply.com does not play any role in determining face values of Big Sis or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
4) Do you provide information regarding the Big Sis?Yes, we list additional information about the Big Sis so you can ensure that this is the other concert event that you wish to attend. You can also find more information about the concert venue. This will allow you to verify that it is the proper event before you make your Big Sis ticket purchase.
5) I ordered my Big Sis tickets. When will they ship?Once you have ordered your Big Sis tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Big Sis tickets using the website link and/or contact your ticket broker for more information. We guarantee that your other concert tickets will arrive in time for the Big Sis event!