FAQ
1) What do I do if the rap & hip hop event that I have tickets for is cancelled and no replacement Big Tone event is scheduled?We suggest calling your ticket broker that was listed on your Big Tone order receipt. You may need to return the Big Tone tickets to receive a full refund. If you have received your Big Tone tickets electronically, you do not need to return them. The rap & hip hop ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) What do I do if the Big Tone start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Big Tone event. They would be happy to let you know of any changes to the Big Tone event.
3) Do you provide any guarantees for my Big Tone tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Big Tone tickets will be authentic and that you will receive them in time to attend the Big Tone event. If the Big Tone tickets are hard tickets, they will be mailed to you. If Big Tone tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
4) Is there a guarantee for the delivery of your Big Tone tickets?You will be notified of the approximate ship date after you order. Typically Big Tone tickets are shipped within 1 business day but there may be cases where the rap & hip hop tickets are not shipped right away. We guarantee that your Big Tone tickets will arrive to you in time for the event. If it is not possible to get your Big Tone tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the rap & hip hop event.
5) Can my Big Tone tickets be sent to an address other than my billing address?Big Tone tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Big Tone ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Big Tone tickets can be electronic tickets, please contact our customer support and they can help you find this information.