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FAQ
1) There isn't time to ship my Binary Code tickets; can I get my tickets at will call?Yes, you can either get your Binary Code tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Binary Code ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your hard rock & metal tickets. Note: If you are picking your Binary Code tickets up at will call, be sure to bring your ID to the box office window.
2) I ordered my Binary Code tickets. When will they ship?Once you have ordered your Binary Code tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Binary Code tickets using the website link and/or contact your ticket broker for more information. We guarantee that your hard rock & metal tickets will arrive in time for the Binary Code event!
3) What do I do if my order for Binary Code tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Binary Code tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Binary Code order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Binary Code tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Binary Code tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.
4) What do I do if the Binary Code event that I had tickets for is postponed and rescheduled but I cannot go?If the Binary Code event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Binary Code tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Binary Code schedule to reflect the new date. TicketSupply.com is not responsible for postponed Binary Code events and can not issue any refunds for these. If there is no rescheduled date and the Binary Code event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) What do I do if I never received or I accidentally deleted the email needed to print my Binary Code tickets?If you did not receive the email needed to print your Binary Code tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Binary Code receipt. They can resend the Binary Code tickets for you. If you are unable to find your hard rock & metal ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.