FAQ
1) How do I find parking information, security procedures, and the Black Autumn gate opening times for the venue?The best way to get the most accurate and updated Black Autumn event details is to contact venue directly. A hard rock & metal representative will be able to direct you to find more information about parking and any relevant security details for the Black Autumn event. The representative will also be able to provide you with the Black Autumn gate/door opening times. In most cases, this Black Autumn event information will also be available on the venues web site.
2) How can I get aisle seats to see Black Autumn?For any tickets, including those to see Black Autumn, aisle seats are a hot item. If any Black Autumn ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Black Autumn tickets. Buyers should read the information listed in the ticket posting details (under the Black Autumn specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Black Autumn seats are not located on an aisle.
3) I think I may have received the wrong Black Autumn tickets. What do I do?It is rare that a buyer will receive the wrong Black Autumn tickets, but accidents can happen. If you believe that you have received the incorrect Black Autumn tickets, please contact the ticket broker that is listed on your Black Autumn receipt and provide your order number. Please note that your name isn't always the name on the hard rock & metal tickets and that isn't a problem, those are your concert tickets. If the Black Autumn tickets are in a better section, then the ticket broker might have decided to upgrade your Black Autumn tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Black Autumn tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on hard rock & metal tickets so you should not have any concerns.
4) What do I do if my order for Black Autumn tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Black Autumn tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Black Autumn order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Black Autumn tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Black Autumn tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.
5) Where does TicketSupply.com get the Black Autumn tickets it offers for sale?The Black Autumn tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Black Autumn tickets are authentic and valid for entry!