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FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Black Cats tickets?If you did not receive the email needed to print your Black Cats tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Black Cats receipt. They can resend the Black Cats tickets for you. If you are unable to find your world ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the Black Cats event that I had tickets for is postponed and rescheduled but I cannot go?If the Black Cats event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Black Cats tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Black Cats schedule to reflect the new date. TicketSupply.com is not responsible for postponed Black Cats events and can not issue any refunds for these. If there is no rescheduled date and the Black Cats event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for Black Cats tickets has not been confirmed by the ticket broker?If the world ticket broker has not confirmed your order for Black Cats tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Black Cats order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Black Cats tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Black Cats tickets, we will try to find those with a similar price and location. However, supply and demand for world events dictate price and location so there are no guarantees.
4) There isn't time to ship my Black Cats tickets; can I get my tickets at will call?Yes, you can either get your Black Cats tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Black Cats ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your world tickets. Note: If you are picking your Black Cats tickets up at will call, be sure to bring your ID to the box office window.
5) Do you offer discounted tickets for world events?Yes, TicketSupply.com offers discounted pricing on tickets for world events and every other concert event. You can search by world or by the name of a specific performer (i.e. "Black Cats") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.