FAQ
1) What do I do if the Black Clouds event that I had tickets for is postponed and rescheduled but I cannot go?If the Black Clouds event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Black Clouds tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Black Clouds schedule to reflect the new date. TicketSupply.com is not responsible for postponed Black Clouds events and can not issue any refunds for these. If there is no rescheduled date and the Black Clouds event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Black Clouds tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Black Clouds tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Black Clouds order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Black Clouds tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Black Clouds tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.
3) Do you have Black Clouds event tickets?Yes, TicketSupply.com offers tickets for Black Clouds at the lowest prices available. You can easily search our site by typing "Black Clouds" in the search box. Or you can browse to that page directly by visiting concert and then clicking hard rock & metal. This will allow you to view the entire inventory of low-priced Black Clouds tickets; you can even view seat information for each Black Clouds ticket, which allows you to make the most informed purchasing decision to see your hard rock & metal event!
4) What do I do if the hard rock & metal event that I have tickets for is cancelled and no replacement Black Clouds event is scheduled?We suggest calling your ticket broker that was listed on your Black Clouds order receipt. You may need to return the Black Clouds tickets to receive a full refund. If you have received your Black Clouds tickets electronically, you do not need to return them. The hard rock & metal ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) What do I do if I received an error message when placing my Black Clouds ticket order?If you see an error message when you are placing your order for Black Clouds tickets, check to make sure that the details you provided on the Black Clouds order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.