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FAQ
1) What do I do if the dance event that I have tickets for is cancelled and no replacement Black Diamond event is scheduled?We suggest calling your ticket broker that was listed on your Black Diamond order receipt. You may need to return the Black Diamond tickets to receive a full refund. If you have received your Black Diamond tickets electronically, you do not need to return them. The dance ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) I want to attend the Black Diamond event in several cities. Can I view the entire Black Diamond schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Black Diamond tour dates to simplify your shopping experience. Just search Black Diamond or browse the theater section for Black Diamond. There you will see the Black Diamond schedule listed and you'll find the dates that the Black Diamond event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen Black Diamond or been to a theater or dance event then feel free to just ask one of our ticket specialists.
3) What do I do if I received an error message when placing my Black Diamond ticket order?If you see an error message when you are placing your order for Black Diamond tickets, check to make sure that the details you provided on the Black Diamond order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
4) Is there a way for me to verify that my Black Diamond tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Black Diamond, or any other, tickets. However, TicketSupply.com verifies that all Black Diamond tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) I ordered my Black Diamond tickets. When will they ship?Once you have ordered your Black Diamond tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Black Diamond tickets using the website link and/or contact your ticket broker for more information. We guarantee that your dance tickets will arrive in time for the Black Diamond event!