FAQ
1) I think I may have received the wrong Bourbon Sons tickets. What do I do?It is rare that a buyer will receive the wrong Bourbon Sons tickets, but accidents can happen. If you believe that you have received the incorrect Bourbon Sons tickets, please contact the ticket broker that is listed on your Bourbon Sons receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Bourbon Sons tickets are in a better section, then the ticket broker might have decided to upgrade your Bourbon Sons tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Bourbon Sons tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
2) Why are there sometimes fees charged for picking up Bourbon Sons tickets?Last minute Bourbon Sons orders may be subject to an additional fee because of the logistics of getting your Bourbon Sons tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
3) What do I do if the Bourbon Sons start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Bourbon Sons event. They would be happy to let you know of any changes to the Bourbon Sons event.
4) How do I find parking information, security procedures, and the Bourbon Sons gate opening times for the venue?The best way to get the most accurate and updated Bourbon Sons event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Bourbon Sons event. The representative will also be able to provide you with the Bourbon Sons gate/door opening times. In most cases, this Bourbon Sons event information will also be available on the venues web site.
5) How can I get aisle seats to see Bourbon Sons?For any tickets, including those to see Bourbon Sons, aisle seats are a hot item. If any Bourbon Sons ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Bourbon Sons tickets. Buyers should read the information listed in the ticket posting details (under the Bourbon Sons specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Bourbon Sons seats are not located on an aisle.