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FAQ
1) What do I do if I received an error message when placing my Byrdzu ticket order?If you see an error message when you are placing your order for Byrdzu tickets, check to make sure that the details you provided on the Byrdzu order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the hard rock & metal event that I have tickets for is cancelled and no replacement Byrdzu event is scheduled?We suggest calling your ticket broker that was listed on your Byrdzu order receipt. You may need to return the Byrdzu tickets to receive a full refund. If you have received your Byrdzu tickets electronically, you do not need to return them. The hard rock & metal ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) Is there a way for me to verify that my Byrdzu tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Byrdzu, or any other, tickets. However, TicketSupply.com verifies that all Byrdzu tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
4) What do I do if the Byrdzu start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Byrdzu event. They would be happy to let you know of any changes to the Byrdzu event.
5) Why are there sometimes fees charged for picking up Byrdzu tickets?Last minute Byrdzu orders may be subject to an additional fee because of the logistics of getting your Byrdzu tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.