Carols By Candlelight Tickets

1) I think I may have received the wrong Carols By Candelight tickets. What do I do?

It is rare that a buyer will receive the wrong Carols By Candelight tickets, but accidents can happen. If you believe that you have received the incorrect Carols By Candelight tickets, please contact the ticket broker that is listed on your Carols By Candelight receipt and provide your order number. Please note that your name isn't always the name on the children & family tickets and that isn't a problem, those are your concert tickets. If the Carols By Candelight tickets are in a better section, then the ticket broker might have decided to upgrade your Carols By Candelight tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Carols By Candelight tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on children & family tickets so you should not have any concerns.

2) How do I find the seats for Carols By Candelight tickets?

On the page containing Carols By Candelight ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Carols By Candelight seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Carols By Candelight ticket notes.

3) What do I do if my order for Carols By Candelight tickets has not been confirmed by the ticket broker?

If the children & family ticket broker has not confirmed your order for Carols By Candelight tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Carols By Candelight order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Carols By Candelight tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Carols By Candelight tickets, we will try to find those with a similar price and location. However, supply and demand for children & family events dictate price and location so there are no guarantees.

4) I want to attend the Carols By Candelight event in several cities. Can I view the entire Carols By Candelight schedule on the TicketSupply.com web site?

Yes, TicketSupply.com lists all the Carols By Candelight tour dates to simplify your shopping experience. Just search Carols By Candelight or browse the concert section for Carols By Candelight. There you will see the Carols By Candelight schedule listed and you'll find the dates that the Carols By Candelight event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Carols By Candelight or been to a concert or children & family event then feel free to just ask one of our ticket specialists.

5) What do I do if the Carols By Candelight start time listed on the ticket is different than the time contained in my order information?

The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Carols By Candelight event. They would be happy to let you know of any changes to the Carols By Candelight event.