FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Caskets tickets?If you did not receive the email needed to print your Caskets tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Caskets receipt. They can resend the Caskets tickets for you. If you are unable to find your hard rock & metal ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) How do I make sure that the Caskets discount code is properly applied to my hard rock & metal order?All of our tickets are offered at discounted prices. However, if a Caskets discount code was provided, simply enter it in the proper area at checkout. Once you enter the Caskets discount code, scroll up and verify that the discount code was applied for your Caskets tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
3) What do I do if the Caskets start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Caskets event. They would be happy to let you know of any changes to the Caskets event.
4) Can I select my own seats for the Caskets event?Yes, you can! View our inventory of Caskets tickets and select the seat with a price that fits your budget. Our selection of hard rock & metal tickets are updated frequently, so check our site often if you do not initially find a Caskets seat that meets your price requirements. We offer the lowest prices around so you are bound to find good hard rock & metal seats to see Caskets in your location.
5) I think I may have received the wrong Caskets tickets. What do I do?It is rare that a buyer will receive the wrong Caskets tickets, but accidents can happen. If you believe that you have received the incorrect Caskets tickets, please contact the ticket broker that is listed on your Caskets receipt and provide your order number. Please note that your name isn't always the name on the hard rock & metal tickets and that isn't a problem, those are your concert tickets. If the Caskets tickets are in a better section, then the ticket broker might have decided to upgrade your Caskets tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Caskets tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on hard rock & metal tickets so you should not have any concerns.