FAQ
1) I ordered my Catalepsy tickets. When will they ship?Once you have ordered your Catalepsy tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Catalepsy tickets using the website link and/or contact your ticket broker for more information. We guarantee that your hard rock & metal tickets will arrive in time for the Catalepsy event!
2) What do I do if the Catalepsy start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Catalepsy event. They would be happy to let you know of any changes to the Catalepsy event.
3) How are Catalepsy ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. Catalepsy tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the Catalepsy ticket prices.
4) I bought Catalepsy tickets but now I don't want to go. How do I cancel my order?Unfortunately, because hard rock & metal tickets are a one-of-a-kind item our Catalepsy ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
5) How do I know if the Catalepsy event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Catalepsy event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated Catalepsy event information along with any alternate parking arrangements due to treacherous conditions in and around the location.