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FAQ
1) What do I do if the basketball event that I have tickets for is cancelled and no replacement Champions League event is scheduled?We suggest calling your ticket broker that was listed on your Champions League order receipt. You may need to return the Champions League tickets to receive a full refund. If you have received your Champions League tickets electronically, you do not need to return them. The basketball ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) What do I do if I received an error message when placing my Champions League ticket order?If you see an error message when you are placing your order for Champions League tickets, check to make sure that the details you provided on the Champions League order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
3) I want to attend the Champions League event in several cities. Can I view the entire Champions League schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Champions League tour dates to simplify your shopping experience. Just search Champions League or browse the sports section for Champions League. There you will see the Champions League schedule listed and you'll find the dates that the Champions League event will be held in your desired locations. If you have been to a sports event before then be sure to select the best seats for your preference. If you haven't seen Champions League or been to a sports or basketball event then feel free to just ask one of our ticket specialists.
4) Is there a way for me to verify that my Champions League tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Champions League, or any other, tickets. However, TicketSupply.com verifies that all Champions League tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) I ordered my Champions League tickets. When will they ship?Once you have ordered your Champions League tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Champions League tickets using the website link and/or contact your ticket broker for more information. We guarantee that your basketball tickets will arrive in time for the Champions League event!