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FAQ
1) I bought Chelo tickets but now I don't want to go. How do I cancel my order?Unfortunately, because latin tickets are a one-of-a-kind item our Chelo ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) Why do Chelo tickets within the same section have different prices?TicketSupply.com is an open ticket broker marketplace for Chelo. When you purchase tickets to Chelo you are purchasing from accredited ticket broker companies. The reason the tickets for Chelo vary in price in the same section is due to different ticket brokers listing the Chelo tickets. These brokers often list Chelo tickets competitively based on market standards and availability but their perception and expenses of obtaining the Chelo tickets are different per broker.
3) How do I make sure that the Chelo discount code is properly applied to my latin order?All of our tickets are offered at discounted prices. However, if a Chelo discount code was provided, simply enter it in the proper area at checkout. Once you enter the Chelo discount code, scroll up and verify that the discount code was applied for your Chelo tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
4) What do I do if the Chelo start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Chelo event. They would be happy to let you know of any changes to the Chelo event.
5) Why are there sometimes fees charged for picking up Chelo tickets?Last minute Chelo orders may be subject to an additional fee because of the logistics of getting your Chelo tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.