FAQ
1) How do I find the seats for Christmas Express tickets?On the page containing Christmas Express ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Christmas Express seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Christmas Express ticket notes.
2) Are the listed prices for Christmas Express tickets different from their face value?In most cases, the listed price will be different from the face value of the Christmas Express tickets. The posted price for these Christmas Express tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Christmas Express tickets. Buyers may pay more or less than face value for their Christmas Express tickets.
3) What if the Christmas Express event is postponed?If the Christmas Express event is postponed, your Christmas Express tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Christmas Express tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Christmas Express tickets.
4) What do I do if the Christmas Express start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Christmas Express event. They would be happy to let you know of any changes to the Christmas Express event.
5) Why are there sometimes fees charged for picking up Christmas Express tickets?Last minute Christmas Express orders may be subject to an additional fee because of the logistics of getting your Christmas Express tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.