FAQ
1) Can my Christmas Joy! tickets be sent to an address other than my billing address?Christmas Joy! tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Christmas Joy! ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Christmas Joy! tickets can be electronic tickets, please contact our customer support and they can help you find this information.
2) How can I get aisle seats to see Christmas Joy!?For any tickets, including those to see Christmas Joy!, aisle seats are a hot item. If any Christmas Joy! ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Christmas Joy! tickets. Buyers should read the information listed in the ticket posting details (under the Christmas Joy! specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Christmas Joy! seats are not located on an aisle.
3) How are Christmas Joy! ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. Christmas Joy! tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the Christmas Joy! ticket prices.
4) How do I find parking information, security procedures, and the Christmas Joy! gate opening times for the venue?The best way to get the most accurate and updated Christmas Joy! event details is to contact venue directly. A holiday representative will be able to direct you to find more information about parking and any relevant security details for the Christmas Joy! event. The representative will also be able to provide you with the Christmas Joy! gate/door opening times. In most cases, this Christmas Joy! event information will also be available on the venues web site.
5) I think I may have received the wrong Christmas Joy! tickets. What do I do?It is rare that a buyer will receive the wrong Christmas Joy! tickets, but accidents can happen. If you believe that you have received the incorrect Christmas Joy! tickets, please contact the ticket broker that is listed on your Christmas Joy! receipt and provide your order number. Please note that your name isn't always the name on the holiday tickets and that isn't a problem, those are your concert tickets. If the Christmas Joy! tickets are in a better section, then the ticket broker might have decided to upgrade your Christmas Joy! tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Christmas Joy! tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on holiday tickets so you should not have any concerns.