FAQ
1) What do I do if my order for Christmas Music Hall tickets has not been confirmed by the ticket broker?If the holiday ticket broker has not confirmed your order for Christmas Music Hall tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Christmas Music Hall order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Christmas Music Hall tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Christmas Music Hall tickets, we will try to find those with a similar price and location. However, supply and demand for holiday events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the Christmas Music Hall gate opening times for the venue?The best way to get the most accurate and updated Christmas Music Hall event details is to contact venue directly. A holiday representative will be able to direct you to find more information about parking and any relevant security details for the Christmas Music Hall event. The representative will also be able to provide you with the Christmas Music Hall gate/door opening times. In most cases, this Christmas Music Hall event information will also be available on the venues web site.
3) I think I may have received the wrong Christmas Music Hall tickets. What do I do?It is rare that a buyer will receive the wrong Christmas Music Hall tickets, but accidents can happen. If you believe that you have received the incorrect Christmas Music Hall tickets, please contact the ticket broker that is listed on your Christmas Music Hall receipt and provide your order number. Please note that your name isn't always the name on the holiday tickets and that isn't a problem, those are your concert tickets. If the Christmas Music Hall tickets are in a better section, then the ticket broker might have decided to upgrade your Christmas Music Hall tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Christmas Music Hall tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on holiday tickets so you should not have any concerns.
4) Why isn't my name displayed on my Christmas Music Hall tickets?You are purchasing these Christmas Music Hall tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Christmas Music Hall event. Since the concert venue only scans the ticket barcodes, the name on the Christmas Music Hall ticket is irrelevant. It should not prevent you from seeing Christmas Music Hall and experiencing the full holiday event.
5) I want to purchase holiday tickets but I don't know if an event for Christmas Music Hall is planned in the near future. How do I find information about the Christmas Music Hall schedule?TicketSupply.com posts the Christmas Music Hall schedule if it has been made public. You can view the Christmas Music Hall schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Christmas Music Hall. Just select the tickets you want, make a purchase, and get ready to attend that holiday event of a lifetime!