FAQ
1) I think I may have received the wrong Christmas Tree tickets. What do I do?It is rare that a buyer will receive the wrong Christmas Tree tickets, but accidents can happen. If you believe that you have received the incorrect Christmas Tree tickets, please contact the ticket broker that is listed on your Christmas Tree receipt and provide your order number. Please note that your name isn't always the name on the holiday tickets and that isn't a problem, those are your concert tickets. If the Christmas Tree tickets are in a better section, then the ticket broker might have decided to upgrade your Christmas Tree tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Christmas Tree tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on holiday tickets so you should not have any concerns.
2) What do I do if my order for Christmas Tree tickets has not been confirmed by the ticket broker?If the holiday ticket broker has not confirmed your order for Christmas Tree tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Christmas Tree order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Christmas Tree tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Christmas Tree tickets, we will try to find those with a similar price and location. However, supply and demand for holiday events dictate price and location so there are no guarantees.
3) How do I find the seats for Christmas Tree tickets?On the page containing Christmas Tree ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Christmas Tree seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Christmas Tree ticket notes.
4) How do I find parking information, security procedures, and the Christmas Tree gate opening times for the venue?The best way to get the most accurate and updated Christmas Tree event details is to contact venue directly. A holiday representative will be able to direct you to find more information about parking and any relevant security details for the Christmas Tree event. The representative will also be able to provide you with the Christmas Tree gate/door opening times. In most cases, this Christmas Tree event information will also be available on the venues web site.
5) Why isn't my name displayed on my Christmas Tree tickets?You are purchasing these Christmas Tree tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Christmas Tree event. Since the concert venue only scans the ticket barcodes, the name on the Christmas Tree ticket is irrelevant. It should not prevent you from seeing Christmas Tree and experiencing the full holiday event.