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FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Clara's Christmas Adventure tickets?If you did not receive the email needed to print your Clara's Christmas Adventure tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Clara's Christmas Adventure receipt. They can resend the Clara's Christmas Adventure tickets for you. If you are unable to find your dance ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your theater ticket experience is as easy and worry-free as possible.
2) What do I do if the Clara's Christmas Adventure event that I had tickets for is postponed and rescheduled but I cannot go?If the Clara's Christmas Adventure event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Clara's Christmas Adventure tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Clara's Christmas Adventure schedule to reflect the new date. TicketSupply.com is not responsible for postponed Clara's Christmas Adventure events and can not issue any refunds for these. If there is no rescheduled date and the Clara's Christmas Adventure event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for Clara's Christmas Adventure tickets has not been confirmed by the ticket broker?If the dance ticket broker has not confirmed your order for Clara's Christmas Adventure tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Clara's Christmas Adventure order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Clara's Christmas Adventure tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Clara's Christmas Adventure tickets, we will try to find those with a similar price and location. However, supply and demand for dance events dictate price and location so there are no guarantees.
4) What do I do if the dance event that I have tickets for is cancelled and no replacement Clara's Christmas Adventure event is scheduled?We suggest calling your ticket broker that was listed on your Clara's Christmas Adventure order receipt. You may need to return the Clara's Christmas Adventure tickets to receive a full refund. If you have received your Clara's Christmas Adventure tickets electronically, you do not need to return them. The dance ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) I want to attend the Clara's Christmas Adventure event in several cities. Can I view the entire Clara's Christmas Adventure schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Clara's Christmas Adventure tour dates to simplify your shopping experience. Just search Clara's Christmas Adventure or browse the theater section for Clara's Christmas Adventure. There you will see the Clara's Christmas Adventure schedule listed and you'll find the dates that the Clara's Christmas Adventure event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen Clara's Christmas Adventure or been to a theater or dance event then feel free to just ask one of our ticket specialists.