FAQ
1) I think I may have received the wrong Cubs Convention tickets. What do I do?It is rare that a buyer will receive the wrong Cubs Convention tickets, but accidents can happen. If you believe that you have received the incorrect Cubs Convention tickets, please contact the ticket broker that is listed on your Cubs Convention receipt and provide your order number. Please note that your name isn't always the name on the baseball tickets and that isn't a problem, those are your sports tickets. If the Cubs Convention tickets are in a better section, then the ticket broker might have decided to upgrade your Cubs Convention tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Cubs Convention tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on baseball tickets so you should not have any concerns.
2) How do I find the seats for Cubs Convention tickets?On the page containing Cubs Convention ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Cubs Convention seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Cubs Convention ticket notes.
3) What do I do if my order for Cubs Convention tickets has not been confirmed by the ticket broker?If the baseball ticket broker has not confirmed your order for Cubs Convention tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Cubs Convention order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Cubs Convention tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Cubs Convention tickets, we will try to find those with a similar price and location. However, supply and demand for baseball events dictate price and location so there are no guarantees.
4) How do I find parking information, security procedures, and the Cubs Convention gate opening times for the venue?The best way to get the most accurate and updated Cubs Convention event details is to contact venue directly. A baseball representative will be able to direct you to find more information about parking and any relevant security details for the Cubs Convention event. The representative will also be able to provide you with the Cubs Convention gate/door opening times. In most cases, this Cubs Convention event information will also be available on the venues web site.
5) Why isn't my name displayed on my Cubs Convention tickets?You are purchasing these Cubs Convention tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Cubs Convention event. Since the sports venue only scans the ticket barcodes, the name on the Cubs Convention ticket is irrelevant. It should not prevent you from seeing Cubs Convention and experiencing the full baseball event.