FAQ
1) I think I may have received the wrong DBN Gogo tickets. What do I do?It is rare that a buyer will receive the wrong DBN Gogo tickets, but accidents can happen. If you believe that you have received the incorrect DBN Gogo tickets, please contact the ticket broker that is listed on your DBN Gogo receipt and provide your order number. Please note that your name isn't always the name on the world tickets and that isn't a problem, those are your concert tickets. If the DBN Gogo tickets are in a better section, then the ticket broker might have decided to upgrade your DBN Gogo tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong DBN Gogo tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on world tickets so you should not have any concerns.
2) What do I do if I received an error message when placing my DBN Gogo ticket order?If you see an error message when you are placing your order for DBN Gogo tickets, check to make sure that the details you provided on the DBN Gogo order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
3) What do I do if the world event that I have tickets for is cancelled and no replacement DBN Gogo event is scheduled?We suggest calling your ticket broker that was listed on your DBN Gogo order receipt. You may need to return the DBN Gogo tickets to receive a full refund. If you have received your DBN Gogo tickets electronically, you do not need to return them. The world ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) I want to attend the DBN Gogo event in several cities. Can I view the entire DBN Gogo schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the DBN Gogo tour dates to simplify your shopping experience. Just search DBN Gogo or browse the concert section for DBN Gogo. There you will see the DBN Gogo schedule listed and you'll find the dates that the DBN Gogo event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen DBN Gogo or been to a concert or world event then feel free to just ask one of our ticket specialists.
5) Is there a way for me to verify that my DBN Gogo tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for DBN Gogo, or any other, tickets. However, TicketSupply.com verifies that all DBN Gogo tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.