FAQ
1) What do I do if the Die Krupps event that I had tickets for is postponed and rescheduled but I cannot go?If the Die Krupps event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Die Krupps tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Die Krupps schedule to reflect the new date. TicketSupply.com is not responsible for postponed Die Krupps events and can not issue any refunds for these. If there is no rescheduled date and the Die Krupps event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Die Krupps tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Die Krupps tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Die Krupps order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Die Krupps tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Die Krupps tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.
3) What do I do if the hard rock & metal event that I have tickets for is cancelled and no replacement Die Krupps event is scheduled?We suggest calling your ticket broker that was listed on your Die Krupps order receipt. You may need to return the Die Krupps tickets to receive a full refund. If you have received your Die Krupps tickets electronically, you do not need to return them. The hard rock & metal ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) I want to attend the Die Krupps event in several cities. Can I view the entire Die Krupps schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Die Krupps tour dates to simplify your shopping experience. Just search Die Krupps or browse the concert section for Die Krupps. There you will see the Die Krupps schedule listed and you'll find the dates that the Die Krupps event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Die Krupps or been to a concert or hard rock & metal event then feel free to just ask one of our ticket specialists.
5) Is there a way for me to verify that my Die Krupps tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Die Krupps, or any other, tickets. However, TicketSupply.com verifies that all Die Krupps tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.