FAQ
1) How are DJ Self ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. DJ Self tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the DJ Self ticket prices.
2) I bought DJ Self tickets but now I don't want to go. How do I cancel my order?Unfortunately, because r & b & soul tickets are a one-of-a-kind item our DJ Self ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
3) What do I do if the r & b & soul event that I have tickets for is cancelled and no replacement DJ Self event is scheduled?We suggest calling your ticket broker that was listed on your DJ Self order receipt. You may need to return the DJ Self tickets to receive a full refund. If you have received your DJ Self tickets electronically, you do not need to return them. The r & b & soul ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) I think I may have received the wrong DJ Self tickets. What do I do?It is rare that a buyer will receive the wrong DJ Self tickets, but accidents can happen. If you believe that you have received the incorrect DJ Self tickets, please contact the ticket broker that is listed on your DJ Self receipt and provide your order number. Please note that your name isn't always the name on the r & b & soul tickets and that isn't a problem, those are your concert tickets. If the DJ Self tickets are in a better section, then the ticket broker might have decided to upgrade your DJ Self tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong DJ Self tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on r & b & soul tickets so you should not have any concerns.
5) What do I do if my order for DJ Self tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for DJ Self tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the DJ Self order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other DJ Self tickets for you or we will allow you to cancel the order for a refund. When looking for alternate DJ Self tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.