FAQ
1) What do I do if my order for Donkey tickets has not been confirmed by the ticket broker?If the baseball ticket broker has not confirmed your order for Donkey tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Donkey order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Donkey tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Donkey tickets, we will try to find those with a similar price and location. However, supply and demand for baseball events dictate price and location so there are no guarantees.
2) Where does TicketSupply.com get the Donkey tickets it offers for sale?The Donkey tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Donkey tickets are authentic and valid for entry!
3) I bought Donkey tickets but now I don't want to go. How do I cancel my order?Unfortunately, because baseball tickets are a one-of-a-kind item our Donkey ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) As a buyer of Donkey tickets, what are my responsibilities?TicketSupply.com requires all Donkey ticket buyers to review and understand that all sales are final and that Donkey ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any baseball ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Donkey tickets will be good for the rescheduled date.
5) Is there a way for me to verify that my Donkey tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Donkey, or any other, tickets. However, TicketSupply.com verifies that all Donkey tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.