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FAQ
1) What do I do if the Dub Congress event that I had tickets for is postponed and rescheduled but I cannot go?If the Dub Congress event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Dub Congress tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Dub Congress schedule to reflect the new date. TicketSupply.com is not responsible for postponed Dub Congress events and can not issue any refunds for these. If there is no rescheduled date and the Dub Congress event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Dub Congress tickets has not been confirmed by the ticket broker?If the reggae & reggaeton ticket broker has not confirmed your order for Dub Congress tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Dub Congress order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Dub Congress tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Dub Congress tickets, we will try to find those with a similar price and location. However, supply and demand for reggae & reggaeton events dictate price and location so there are no guarantees.
3) What do I do if I never received or I accidentally deleted the email needed to print my Dub Congress tickets?If you did not receive the email needed to print your Dub Congress tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Dub Congress receipt. They can resend the Dub Congress tickets for you. If you are unable to find your reggae & reggaeton ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) I ordered my Dub Congress tickets. When will they ship?Once you have ordered your Dub Congress tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Dub Congress tickets using the website link and/or contact your ticket broker for more information. We guarantee that your reggae & reggaeton tickets will arrive in time for the Dub Congress event!
5) What do I do if the Dub Congress start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Dub Congress event. They would be happy to let you know of any changes to the Dub Congress event.