FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Empire State Greys tickets?If you did not receive the email needed to print your Empire State Greys tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Empire State Greys receipt. They can resend the Empire State Greys tickets for you. If you are unable to find your baseball ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your sports ticket experience is as easy and worry-free as possible.
2) What do I do if the Empire State Greys event that I had tickets for is postponed and rescheduled but I cannot go?If the Empire State Greys event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Empire State Greys tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Empire State Greys schedule to reflect the new date. TicketSupply.com is not responsible for postponed Empire State Greys events and can not issue any refunds for these. If there is no rescheduled date and the Empire State Greys event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for Empire State Greys tickets has not been confirmed by the ticket broker?If the baseball ticket broker has not confirmed your order for Empire State Greys tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Empire State Greys order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Empire State Greys tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Empire State Greys tickets, we will try to find those with a similar price and location. However, supply and demand for baseball events dictate price and location so there are no guarantees.
4) I bought Empire State Greys tickets but now I don't want to go. How do I cancel my order?Unfortunately, because baseball tickets are a one-of-a-kind item our Empire State Greys ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
5) There isn't time to ship my Empire State Greys tickets; can I get my tickets at will call?Yes, you can either get your Empire State Greys tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Empire State Greys ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your baseball tickets. Note: If you are picking your Empire State Greys tickets up at will call, be sure to bring your ID to the box office window.