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FAQ
1) What do I do if the Florentine Opera's Season Sampler event that I had tickets for is postponed and rescheduled but I cannot go?If the Florentine Opera's Season Sampler event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Florentine Opera's Season Sampler tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Florentine Opera's Season Sampler schedule to reflect the new date. TicketSupply.com is not responsible for postponed Florentine Opera's Season Sampler events and can not issue any refunds for these. If there is no rescheduled date and the Florentine Opera's Season Sampler event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if I received an error message when placing my Florentine Opera's Season Sampler ticket order?If you see an error message when you are placing your order for Florentine Opera's Season Sampler tickets, check to make sure that the details you provided on the Florentine Opera's Season Sampler order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
3) What do I do if I never received or I accidentally deleted the email needed to print my Florentine Opera's Season Sampler tickets?If you did not receive the email needed to print your Florentine Opera's Season Sampler tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Florentine Opera's Season Sampler receipt. They can resend the Florentine Opera's Season Sampler tickets for you. If you are unable to find your opera ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your theater ticket experience is as easy and worry-free as possible.
4) What if I don't know which theater event I want to see?If you like theater events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Florentine Opera's Season Sampler"). Or, you can locate all performers at a particular theater venue and choose that way.
5) I think I may have received the wrong Florentine Opera's Season Sampler tickets. What do I do?It is rare that a buyer will receive the wrong Florentine Opera's Season Sampler tickets, but accidents can happen. If you believe that you have received the incorrect Florentine Opera's Season Sampler tickets, please contact the ticket broker that is listed on your Florentine Opera's Season Sampler receipt and provide your order number. Please note that your name isn't always the name on the opera tickets and that isn't a problem, those are your theater tickets. If the Florentine Opera's Season Sampler tickets are in a better section, then the ticket broker might have decided to upgrade your Florentine Opera's Season Sampler tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Florentine Opera's Season Sampler tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on opera tickets so you should not have any concerns.