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FAQ
1) Why are there sometimes fees charged for picking up Franklin Presents: My Christmas tickets?Last minute Franklin Presents: My Christmas orders may be subject to an additional fee because of the logistics of getting your Franklin Presents: My Christmas tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
2) What do I do if the Franklin Presents: My Christmas start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Franklin Presents: My Christmas event. They would be happy to let you know of any changes to the Franklin Presents: My Christmas event.
3) Is there a guarantee for the delivery of your Franklin Presents: My Christmas tickets?You will be notified of the approximate ship date after you order. Typically Franklin Presents: My Christmas tickets are shipped within 1 business day but there may be cases where the holiday tickets are not shipped right away. We guarantee that your Franklin Presents: My Christmas tickets will arrive to you in time for the event. If it is not possible to get your Franklin Presents: My Christmas tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the holiday event.
4) Can I select my own seats for the Franklin Presents: My Christmas event?Yes, you can! View our inventory of Franklin Presents: My Christmas tickets and select the seat with a price that fits your budget. Our selection of holiday tickets are updated frequently, so check our site often if you do not initially find a Franklin Presents: My Christmas seat that meets your price requirements. We offer the lowest prices around so you are bound to find good holiday seats to see Franklin Presents: My Christmas in your location.
5) I think I may have received the wrong Franklin Presents: My Christmas tickets. What do I do?It is rare that a buyer will receive the wrong Franklin Presents: My Christmas tickets, but accidents can happen. If you believe that you have received the incorrect Franklin Presents: My Christmas tickets, please contact the ticket broker that is listed on your Franklin Presents: My Christmas receipt and provide your order number. Please note that your name isn't always the name on the holiday tickets and that isn't a problem, those are your concert tickets. If the Franklin Presents: My Christmas tickets are in a better section, then the ticket broker might have decided to upgrade your Franklin Presents: My Christmas tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Franklin Presents: My Christmas tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on holiday tickets so you should not have any concerns.