FAQ
1) What do I do if the Freedom Fest start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Freedom Fest event. They would be happy to let you know of any changes to the Freedom Fest event.
2) I ordered my Freedom Fest tickets. When will they ship?Once you have ordered your Freedom Fest tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Freedom Fest tickets using the website link and/or contact your ticket broker for more information. We guarantee that your festival & tour tickets will arrive in time for the Freedom Fest event!
3) As a buyer of Freedom Fest tickets, what are my responsibilities?TicketSupply.com requires all Freedom Fest ticket buyers to review and understand that all sales are final and that Freedom Fest ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any festival & tour ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Freedom Fest tickets will be good for the rescheduled date.
4) Is there a guarantee for the delivery of your Freedom Fest tickets?You will be notified of the approximate ship date after you order. Typically Freedom Fest tickets are shipped within 1 business day but there may be cases where the festival & tour tickets are not shipped right away. We guarantee that your Freedom Fest tickets will arrive to you in time for the event. If it is not possible to get your Freedom Fest tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the festival & tour event.
5) Help!!! I lost my Freedom Fest tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Freedom Fest tickets. You can contact the ticket broker to see if he or she can have the venue resend the Freedom Fest tickets. However, there are no guarantees so it is important that you keep the Freedom Fest tickets safe once you receive them. You can find your Freedom Fest ticket broker's information on your receipt that was emailed to you.