FAQ
1) I want to attend the Frozen event in several cities. Can I view the entire Frozen schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Frozen tour dates to simplify your shopping experience. Just search Frozen or browse the theater section for Frozen. There you will see the Frozen schedule listed and you'll find the dates that the Frozen event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen Frozen or been to a theater or musical & play event then feel free to just ask one of our ticket specialists.
2) How do I find the seats for Frozen tickets?On the page containing Frozen ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Frozen seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Frozen ticket notes.
3) I think I may have received the wrong Frozen tickets. What do I do?It is rare that a buyer will receive the wrong Frozen tickets, but accidents can happen. If you believe that you have received the incorrect Frozen tickets, please contact the ticket broker that is listed on your Frozen receipt and provide your order number. Please note that your name isn't always the name on the musical & play tickets and that isn't a problem, those are your theater tickets. If the Frozen tickets are in a better section, then the ticket broker might have decided to upgrade your Frozen tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Frozen tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on musical & play tickets so you should not have any concerns.
4) Do you have cheap tickets for Frozen events?Yes, TicketSupply.com offers a wide selection of cheap tickets for Frozen shows. You can search by city, state, or by entering "Frozen" in the search box on our web site. If you want to find other theater events, go to the theater section of our web site and view the selection of cheap tickets available.
5) Who determines the face value of my Frozen ticket?The artist, venue, or promoter determines the face value of your Frozen ticket. TicketSupply.com does not play any role in determining face values of Frozen or other tickets. Additional charges that may be included in theater tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.