FAQ
1) I ordered my Gabriela Montero tickets. When will they ship?Once you have ordered your Gabriela Montero tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Gabriela Montero tickets using the website link and/or contact your ticket broker for more information. We guarantee that your pop & rock tickets will arrive in time for the Gabriela Montero event!
2) As a buyer of Gabriela Montero tickets, what are my responsibilities?TicketSupply.com requires all Gabriela Montero ticket buyers to review and understand that all sales are final and that Gabriela Montero ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any pop & rock ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Gabriela Montero tickets will be good for the rescheduled date.
3) How do I find the seats for Gabriela Montero tickets?On the page containing Gabriela Montero ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Gabriela Montero seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Gabriela Montero ticket notes.
4) I think I may have received the wrong Gabriela Montero tickets. What do I do?It is rare that a buyer will receive the wrong Gabriela Montero tickets, but accidents can happen. If you believe that you have received the incorrect Gabriela Montero tickets, please contact the ticket broker that is listed on your Gabriela Montero receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Gabriela Montero tickets are in a better section, then the ticket broker might have decided to upgrade your Gabriela Montero tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Gabriela Montero tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
5) What do I do if my order for Gabriela Montero tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Gabriela Montero tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Gabriela Montero order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Gabriela Montero tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Gabriela Montero tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.