FAQ
1) What do I do if the Genesis ReTouched event that I had tickets for is postponed and rescheduled but I cannot go?If the Genesis ReTouched event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Genesis ReTouched tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Genesis ReTouched schedule to reflect the new date. TicketSupply.com is not responsible for postponed Genesis ReTouched events and can not issue any refunds for these. If there is no rescheduled date and the Genesis ReTouched event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Genesis ReTouched tickets has not been confirmed by the ticket broker?If the other concert ticket broker has not confirmed your order for Genesis ReTouched tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Genesis ReTouched order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Genesis ReTouched tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Genesis ReTouched tickets, we will try to find those with a similar price and location. However, supply and demand for other concert events dictate price and location so there are no guarantees.
3) What is the best other concert event happening now?All of our offered other concert events are outstanding but we recommend considering our Genesis ReTouched tickets. These are very popular this year and buyers are purchasing our discounted Genesis ReTouched tickets as soon as they are posted. Based on this popularity, you are sure to enjoy this other concert event.
4) How can I find accessible seating tickets to see Genesis ReTouched?TicketSupply.com does not specialize in accessible seating, however, we would like to help you any way we can with your Genesis ReTouched order. Please contact our phone ticket specialists and see how we can help you find the best other concert tickets for Genesis ReTouched. We'll be waiting to hear from you!
5) How do I know if the Genesis ReTouched event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Genesis ReTouched event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated Genesis ReTouched event information along with any alternate parking arrangements due to treacherous conditions in and around the location.