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FAQ
1) What do I do if the Gold City event that I had tickets for is postponed and rescheduled but I cannot go?If the Gold City event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Gold City tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Gold City schedule to reflect the new date. TicketSupply.com is not responsible for postponed Gold City events and can not issue any refunds for these. If there is no rescheduled date and the Gold City event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Gold City tickets has not been confirmed by the ticket broker?If the other concert ticket broker has not confirmed your order for Gold City tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Gold City order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Gold City tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Gold City tickets, we will try to find those with a similar price and location. However, supply and demand for other concert events dictate price and location so there are no guarantees.
3) I bought Gold City tickets but now I don't want to go. How do I cancel my order?Unfortunately, because other concert tickets are a one-of-a-kind item our Gold City ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) There isn't time to ship my Gold City tickets; can I get my tickets at will call?Yes, you can either get your Gold City tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Gold City ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your other concert tickets. Note: If you are picking your Gold City tickets up at will call, be sure to bring your ID to the box office window.
5) Do you offer discounted tickets for other concert events?Yes, TicketSupply.com offers discounted pricing on tickets for other concert events and every other concert event. You can search by other concert or by the name of a specific performer (i.e. "Gold City") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.