FAQ
1) What do I do if my order for Halloween Hi-Jinks tickets has not been confirmed by the ticket broker?If the classical ticket broker has not confirmed your order for Halloween Hi-Jinks tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Halloween Hi-Jinks order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Halloween Hi-Jinks tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Halloween Hi-Jinks tickets, we will try to find those with a similar price and location. However, supply and demand for classical events dictate price and location so there are no guarantees.
2) I think I may have received the wrong Halloween Hi-Jinks tickets. What do I do?It is rare that a buyer will receive the wrong Halloween Hi-Jinks tickets, but accidents can happen. If you believe that you have received the incorrect Halloween Hi-Jinks tickets, please contact the ticket broker that is listed on your Halloween Hi-Jinks receipt and provide your order number. Please note that your name isn't always the name on the classical tickets and that isn't a problem, those are your concert tickets. If the Halloween Hi-Jinks tickets are in a better section, then the ticket broker might have decided to upgrade your Halloween Hi-Jinks tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Halloween Hi-Jinks tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on classical tickets so you should not have any concerns.
3) How do I find parking information, security procedures, and the Halloween Hi-Jinks gate opening times for the venue?The best way to get the most accurate and updated Halloween Hi-Jinks event details is to contact venue directly. A classical representative will be able to direct you to find more information about parking and any relevant security details for the Halloween Hi-Jinks event. The representative will also be able to provide you with the Halloween Hi-Jinks gate/door opening times. In most cases, this Halloween Hi-Jinks event information will also be available on the venues web site.
4) How do I know if the Halloween Hi-Jinks event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Halloween Hi-Jinks event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated Halloween Hi-Jinks event information along with any alternate parking arrangements due to treacherous conditions in and around the location.
5) Help!!! I lost my Halloween Hi-Jinks tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Halloween Hi-Jinks tickets. You can contact the ticket broker to see if he or she can have the venue resend the Halloween Hi-Jinks tickets. However, there are no guarantees so it is important that you keep the Halloween Hi-Jinks tickets safe once you receive them. You can find your Halloween Hi-Jinks ticket broker's information on your receipt that was emailed to you.