FAQ
1) I purchased more than one Heroes Del Silencio ticket, are all the seats together?Unless it is clearly noted on the Heroes Del Silencio ticket notes, all of the tickets for the Heroes Del Silencio event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Heroes Del Silencio receipt.
2) Can my Heroes Del Silencio tickets be sent to an address other than my billing address?Heroes Del Silencio tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Heroes Del Silencio ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Heroes Del Silencio tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) How do I make sure that the Heroes Del Silencio discount code is properly applied to my latin order?All of our tickets are offered at discounted prices. However, if a Heroes Del Silencio discount code was provided, simply enter it in the proper area at checkout. Once you enter the Heroes Del Silencio discount code, scroll up and verify that the discount code was applied for your Heroes Del Silencio tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
4) What do I do if the latin event that I have tickets for is cancelled and no replacement Heroes Del Silencio event is scheduled?We suggest calling your ticket broker that was listed on your Heroes Del Silencio order receipt. You may need to return the Heroes Del Silencio tickets to receive a full refund. If you have received your Heroes Del Silencio tickets electronically, you do not need to return them. The latin ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) I bought Heroes Del Silencio tickets but now I don't want to go. How do I cancel my order?Unfortunately, because latin tickets are a one-of-a-kind item our Heroes Del Silencio ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.