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FAQ
1) I bought Howling Giant tickets but now I don't want to go. How do I cancel my order?Unfortunately, because hard rock & metal tickets are a one-of-a-kind item our Howling Giant ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) There isn't time to ship my Howling Giant tickets; can I get my tickets at will call?Yes, you can either get your Howling Giant tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Howling Giant ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your hard rock & metal tickets. Note: If you are picking your Howling Giant tickets up at will call, be sure to bring your ID to the box office window.
3) I think I may have received the wrong Howling Giant tickets. What do I do?It is rare that a buyer will receive the wrong Howling Giant tickets, but accidents can happen. If you believe that you have received the incorrect Howling Giant tickets, please contact the ticket broker that is listed on your Howling Giant receipt and provide your order number. Please note that your name isn't always the name on the hard rock & metal tickets and that isn't a problem, those are your concert tickets. If the Howling Giant tickets are in a better section, then the ticket broker might have decided to upgrade your Howling Giant tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Howling Giant tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on hard rock & metal tickets so you should not have any concerns.
4) Can my Howling Giant tickets be sent to an address other than my billing address?Howling Giant tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Howling Giant ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Howling Giant tickets can be electronic tickets, please contact our customer support and they can help you find this information.
5) Do you provide information regarding the Howling Giant?Yes, we list additional information about the Howling Giant so you can ensure that this is the hard rock & metal event that you wish to attend. You can also find more information about the concert venue. This will allow you to verify that it is the proper event before you make your Howling Giant ticket purchase.