FAQ
1) How do I make sure that the J.B. Smoove discount code is properly applied to my comedy order?All of our tickets are offered at discounted prices. However, if a J.B. Smoove discount code was provided, simply enter it in the proper area at checkout. Once you enter the J.B. Smoove discount code, scroll up and verify that the discount code was applied for your J.B. Smoove tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
2) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "J.B. Smoove"). Or, you can locate all performers at a particular concert venue and choose that way.
3) Help!!! I lost my J.B. Smoove tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your J.B. Smoove tickets. You can contact the ticket broker to see if he or she can have the venue resend the J.B. Smoove tickets. However, there are no guarantees so it is important that you keep the J.B. Smoove tickets safe once you receive them. You can find your J.B. Smoove ticket broker's information on your receipt that was emailed to you.
4) What do I do if my order for J.B. Smoove tickets has not been confirmed by the ticket broker?If the comedy ticket broker has not confirmed your order for J.B. Smoove tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the J.B. Smoove order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other J.B. Smoove tickets for you or we will allow you to cancel the order for a refund. When looking for alternate J.B. Smoove tickets, we will try to find those with a similar price and location. However, supply and demand for comedy events dictate price and location so there are no guarantees.
5) I think I may have received the wrong J.B. Smoove tickets. What do I do?It is rare that a buyer will receive the wrong J.B. Smoove tickets, but accidents can happen. If you believe that you have received the incorrect J.B. Smoove tickets, please contact the ticket broker that is listed on your J.B. Smoove receipt and provide your order number. Please note that your name isn't always the name on the comedy tickets and that isn't a problem, those are your concert tickets. If the J.B. Smoove tickets are in a better section, then the ticket broker might have decided to upgrade your J.B. Smoove tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong J.B. Smoove tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on comedy tickets so you should not have any concerns.