FAQ
1) I think I may have received the wrong Jamie Cullum tickets. What do I do?It is rare that a buyer will receive the wrong Jamie Cullum tickets, but accidents can happen. If you believe that you have received the incorrect Jamie Cullum tickets, please contact the ticket broker that is listed on your Jamie Cullum receipt and provide your order number. Please note that your name isn't always the name on the jazz & blues tickets and that isn't a problem, those are your concert tickets. If the Jamie Cullum tickets are in a better section, then the ticket broker might have decided to upgrade your Jamie Cullum tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Jamie Cullum tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on jazz & blues tickets so you should not have any concerns.
2) What do I do if my order for Jamie Cullum tickets has not been confirmed by the ticket broker?If the jazz & blues ticket broker has not confirmed your order for Jamie Cullum tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Jamie Cullum order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Jamie Cullum tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Jamie Cullum tickets, we will try to find those with a similar price and location. However, supply and demand for jazz & blues events dictate price and location so there are no guarantees.
3) How do I find parking information, security procedures, and the Jamie Cullum gate opening times for the venue?The best way to get the most accurate and updated Jamie Cullum event details is to contact venue directly. A jazz & blues representative will be able to direct you to find more information about parking and any relevant security details for the Jamie Cullum event. The representative will also be able to provide you with the Jamie Cullum gate/door opening times. In most cases, this Jamie Cullum event information will also be available on the venues web site.
4) How do I find the seats for Jamie Cullum tickets?On the page containing Jamie Cullum ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Jamie Cullum seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Jamie Cullum ticket notes.
5) Why isn't my name displayed on my Jamie Cullum tickets?You are purchasing these Jamie Cullum tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Jamie Cullum event. Since the concert venue only scans the ticket barcodes, the name on the Jamie Cullum ticket is irrelevant. It should not prevent you from seeing Jamie Cullum and experiencing the full jazz & blues event.