FAQ
1) What do I do if the Jingle event that I had tickets for is postponed and rescheduled but I cannot go?If the Jingle event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Jingle tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Jingle schedule to reflect the new date. TicketSupply.com is not responsible for postponed Jingle events and can not issue any refunds for these. If there is no rescheduled date and the Jingle event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Jingle tickets has not been confirmed by the ticket broker?If the holiday ticket broker has not confirmed your order for Jingle tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Jingle order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Jingle tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Jingle tickets, we will try to find those with a similar price and location. However, supply and demand for holiday events dictate price and location so there are no guarantees.
3) Do you have Jingle event tickets?Yes, TicketSupply.com offers tickets for Jingle at the lowest prices available. You can easily search our site by typing "Jingle" in the search box. Or you can browse to that page directly by visiting concert and then clicking holiday. This will allow you to view the entire inventory of low-priced Jingle tickets; you can even view seat information for each Jingle ticket, which allows you to make the most informed purchasing decision to see your holiday event!
4) What do I do if I received an error message when placing my Jingle ticket order?If you see an error message when you are placing your order for Jingle tickets, check to make sure that the details you provided on the Jingle order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
5) What do I do if I never received or I accidentally deleted the email needed to print my Jingle tickets?If you did not receive the email needed to print your Jingle tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Jingle receipt. They can resend the Jingle tickets for you. If you are unable to find your holiday ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.