FAQ
1) How do I find parking information, security procedures, and the John Holt gate opening times for the venue?The best way to get the most accurate and updated John Holt event details is to contact venue directly. A reggae & reggaeton representative will be able to direct you to find more information about parking and any relevant security details for the John Holt event. The representative will also be able to provide you with the John Holt gate/door opening times. In most cases, this John Holt event information will also be available on the venues web site.
2) What do I do if my order for John Holt tickets has not been confirmed by the ticket broker?If the reggae & reggaeton ticket broker has not confirmed your order for John Holt tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the John Holt order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other John Holt tickets for you or we will allow you to cancel the order for a refund. When looking for alternate John Holt tickets, we will try to find those with a similar price and location. However, supply and demand for reggae & reggaeton events dictate price and location so there are no guarantees.
3) Why isn't my name displayed on my John Holt tickets?You are purchasing these John Holt tickets from a ticket broker who has obtained them for you from someone who couldn't attend the John Holt event. Since the concert venue only scans the ticket barcodes, the name on the John Holt ticket is irrelevant. It should not prevent you from seeing John Holt and experiencing the full reggae & reggaeton event.
4) What do I do if the reggae & reggaeton event that I have tickets for is cancelled and no replacement John Holt event is scheduled?We suggest calling your ticket broker that was listed on your John Holt order receipt. You may need to return the John Holt tickets to receive a full refund. If you have received your John Holt tickets electronically, you do not need to return them. The reggae & reggaeton ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) What do I do if the John Holt event that I had tickets for is postponed and rescheduled but I cannot go?If the John Holt event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the John Holt tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the John Holt schedule to reflect the new date. TicketSupply.com is not responsible for postponed John Holt events and can not issue any refunds for these. If there is no rescheduled date and the John Holt event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.