FAQ
1) What do I do if my order for Korngold tickets has not been confirmed by the ticket broker?If the classical ticket broker has not confirmed your order for Korngold tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Korngold order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Korngold tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Korngold tickets, we will try to find those with a similar price and location. However, supply and demand for classical events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the Korngold gate opening times for the venue?The best way to get the most accurate and updated Korngold event details is to contact venue directly. A classical representative will be able to direct you to find more information about parking and any relevant security details for the Korngold event. The representative will also be able to provide you with the Korngold gate/door opening times. In most cases, this Korngold event information will also be available on the venues web site.
3) I think I may have received the wrong Korngold tickets. What do I do?It is rare that a buyer will receive the wrong Korngold tickets, but accidents can happen. If you believe that you have received the incorrect Korngold tickets, please contact the ticket broker that is listed on your Korngold receipt and provide your order number. Please note that your name isn't always the name on the classical tickets and that isn't a problem, those are your concert tickets. If the Korngold tickets are in a better section, then the ticket broker might have decided to upgrade your Korngold tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Korngold tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on classical tickets so you should not have any concerns.
4) Do you provide any guarantees for my Korngold tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Korngold tickets will be authentic and that you will receive them in time to attend the Korngold event. If the Korngold tickets are hard tickets, they will be mailed to you. If Korngold tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
5) Are the listed prices for Korngold tickets different from their face value?In most cases, the listed price will be different from the face value of the Korngold tickets. The posted price for these Korngold tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Korngold tickets. Buyers may pay more or less than face value for their Korngold tickets.